Privacy Policy

Effective Date: 23 March 2025

Sports Factory ("we," "our," or "us") is committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our website [your website URL] or engaging with our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: When you donate, register, or interact with us, we may collect personal details such as your name, email address, postal address, phone number, date of birth, and payment information.

  • Donation and Payment Data: Information regarding donations you make to Sports Factory, including amounts, dates, and payment methods (processed securely through third-party payment processors).

  • Communication Data: If you contact us, we may collect information you provide through email, phone calls, or other forms of communication, including any feedback or inquiries.

  • Website Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, and pages visited, using cookies and other tracking technologies.

2. Legal Basis for Processing Your Data

Under the GDPR, we are required to have a lawful basis for processing your personal data. The legal bases we rely on include:

  • Consent: You have provided explicit consent to process your personal information for specific purposes, such as subscribing to our newsletter or making a donation.

  • Contractual Necessity: We process personal data to fulfill our obligations in contracts, such as processing donations or providing services.

  • Legitimate Interests: We may process personal data to pursue legitimate interests, such as improving our services, fundraising activities, and communicating with supporters.

  • Legal Obligation: We may process personal data to comply with legal obligations, such as tax and accounting requirements.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing Donations: To process financial transactions and manage donations made to Sports Factory.

  • Communication: To communicate with you about your donations, upcoming events, newsletters, and other activities related to Sports Factory.

  • Fundraising and Marketing: With your consent, we may send you marketing and fundraising communications about our charity's work, projects, and events.

  • Legal Compliance: To comply with tax, accounting, and legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, communication, data storage, and other operational activities. These third parties are contractually obligated to protect your personal data and use it only for the services they are contracted to provide.

  • Legal Requirements: We may disclose your personal data when required to do so by law or in response to valid requests by public authorities (e.g., law enforcement, government agencies).

5. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under the GDPR

As a data subject under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to your personal data that we hold.

  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to certain conditions.

  • Right to Restrict Processing: You have the right to request a restriction on how we process your data, under certain circumstances.

  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to our processing of your personal data, including processing for direct marketing purposes.

  • Right to Withdraw Consent: If you have given consent for us to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device to help us understand how you use our Site and improve its functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some features of our Site.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Once your data is no longer needed, we will securely delete or anonymize it.

9. International Transfers

If you are accessing our services from outside the European Economic Area (EEA), please be aware that your personal data may be transferred to and stored in the EEA or other regions where data protection standards may differ. We will ensure that any transfer of your personal data is done in compliance with the GDPR and other applicable laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the GDPR, please contact us at:

Sports Factory
Mitre House,
131 Earlham Road,
Norwich,
Norfolk,
NR2 3RF

Email: hello@sportsfactory.org.uk